Privacy Policy

1. Who we are

Shadow Mobile is a Sri Lankan mobile phone retailer and repair business operating from two branches in Piliyandala:

• Shadow Mobile (Pvt) Ltd, School Lane, Piliyandala
• Shadow Mobile (Pvt) Ltd, Maharagama Road, Piliyandala

Email: shadowmobile.lk@gmail.com
Hotline: 0707 107 707 / 0787 707 707

2. Scope of this policy

This policy covers personal information related to:

• This website (browsing, search, blog comments and likes, Easy Buy catalogue, services, contact pages)
• In-store sales, repairs, and Easy Buy (instalment) purchases at our Piliyandala branches
• WhatsApp, phone, email, and social media messages you send us
• Photographs we may display as “Happy Customers” with permission

Our Google Play app (com.shadowmobile.store) and any POS software (including third-party demos such as Cellivo) may collect additional information under their own notices. Where those products have a separate privacy notice, that notice applies to that product.

3. Information we collect

3.1 Information you give us

• Blog comments: optional name and the comment text. You do not need an account.
• Search: the words you type into the site search.
• Messages: name, phone number, device details, and anything you send by WhatsApp, phone, email, or social media (for example to book a repair or ask about a phone).
• In-store Easy Buy: a valid National Identity Card or driving licence, age confirmation (19–60), CRIB-related credit information, and details of one guarantor aged 21–60. These documents are collected at the shop, not through an online checkout on this website.
• Repairs and sales: contact details, device model, IMEI or serial number where needed, fault description, and payment or warranty records at the counter.

3.2 Information collected automatically on this website

This website does not require you to create a customer account and does not process card payments online. When you use the site we may still collect:

• A Laravel session cookie needed for the site to work (including security / CSRF protection)
• A shadow_visitor_token cookie if you like or comment on a blog post, so we can remember your like and reduce duplicate actions. This cookie is stored for up to one year
• Your IP address, stored with blog likes and comments for abuse prevention
• Standard server and security logs (for example pages requested, browser type, and time of visit)

3.3 Information we do not collect through this website

We do not take online orders, card details, or Easy Buy applications through this website. Catalogue prices, monthly plans, and repair part prices shown online are for information. Purchases and credit checks are completed in store or through a conversation with our staff.

4. How we use your information

We use personal information to:

• Operate and secure this website
• Publish and moderate blog comments and likes
• Respond to enquiries, repair bookings, and sales questions
• Complete in-store sales, repairs, warranties, and Easy Buy agreements
• Assess Easy Buy eligibility, including identity, age, guarantor, and CRIB-related checks as required for instalment sales in Sri Lanka
• Display customer photos on the Easy Buy / catalogue page where we have permission
• Improve our services, shops, app offers, and POS product information
• Comply with legal, tax, accounting, and law-enforcement obligations

5. Cookies

We use essential cookies so the website can function. If you like or comment on a blog, we also set shadow_visitor_token (up to 12 months) to identify your browser for that feature. We do not use advertising pixels or a separate analytics cookie on this website.

You can block or delete cookies in your browser. If you block essential cookies, parts of the site (including comments and likes) may not work correctly.

6. Third-party services

Some links and embeds on our site are provided by other companies. Their own privacy policies apply when you use them:

• WhatsApp (including our sales and repair numbers and WhatsApp Channel)
• Google Maps on the Contact page
• Google Play Store for our mobile app
• Facebook, TikTok, and YouTube
• Content delivery networks that load scripts used by the site (for example Alpine.js and Three.js)
• Any POS demo or billing platform we link to (for example a Cellivo demo)

7. Sharing of information

We do not sell your personal information. We may share it only:

• With staff who need it to serve you
• With credit-information providers (such as CRIB) where required for Easy Buy
• With a guarantor, only as needed to complete an Easy Buy agreement
• With service providers who host or support our website, email, or systems, under appropriate safeguards
• When the law, a court, or a regulator requires it, or to protect our rights, customers, or property
• If the business is reorganised or transferred, with appropriate protections

8. Photos of customers

The Easy Buy page may show “Happy Customer” photographs. We only publish a customer photo when the customer has agreed to that use. If your photo appears and you want it removed, contact us using the details below and we will take it down from the website.

9. How long we keep information

• Blog comments, likes, visitor tokens, and IP addresses: while needed to run the blog and prevent abuse, and then as required for security
• Enquiry messages: for as long as needed to handle your request and follow-up service
• Sales, repair, warranty, and Easy Buy records: for the period required by Sri Lankan tax, accounting, and credit-practice rules, and for the life of any warranty or instalment agreement

10. Security

We use reasonable technical and organisational measures to protect personal information, including HTTPS where the site is served over SSL, access controls for our admin panel, and limited staff access. No method of storage or transmission is completely secure. Please do not send National Identity Card copies, card numbers, or passwords through public blog comments.

11. Your rights

Under Sri Lanka’s Personal Data Protection Act, No. 9 of 2022, you may have the right to request access to personal data we hold about you, to ask for correction, to withdraw consent where processing is based on consent, and to raise a complaint with the Data Protection Authority of Sri Lanka.

To make a request, email shadowmobile.lk@gmail.com or visit either Piliyandala branch. We may need to verify your identity before we can act.

12. Children

Easy Buy is only available to customers aged 19 to 60. This website is not directed at children. We do not knowingly collect personal information from children through the website. If you believe we have done so, please contact us and we will delete it.

13. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website after an update means you have read the revised policy.

14. Contact us

For privacy questions, photo-removal requests, or data-access requests: